Returns & refunds

Because our pieces are produced in limited runs with rigorous quality control, we maintain a clear and straightforward policy for returns and exchanges.

1. The Returns & Exchange Window

Window: You have 7 days from the exact date of delivery to initiate a return or size exchange.
Requests submitted after the 7-day window will unfortunately not be eligible for store credit, refunds, or exchanges.

1. Eligibility Requirements

To qualify for a return or exchange, items must meet the following conditions:
Unworn & Unwashed: Items must show zero signs of wear, makeup, deodorant marks, stains, or odors.
Original Packaging: Items must be returned in their original packaging, including any branded poly bags or protective wraps.
Tags Attached: All original brand tags and swing tags must still be securely attached.
Final Sale Items: Accessories (such as trucker caps, silk durags, knit beanies, tote bags, and socks) along with discounted archive or final-sale items are final sale and cannot be returned or exchanged due to hygiene and limited-run inventory.

1. Exchange vs. Store Credit vs. Refund

Size Exchanges: If you need to swap a piece for a different size (subject to available stock in our limited drops), initiate an exchange through our support channels.
Store Credit: Approved returns can be issued as RAGé store credit (valid for 12 months), allowing you to secure your preferred piece from upcoming drops instantly.
Monetary Refunds: Refunds to your original payment method are evaluated on a case-by-case basis for manufacturing defects or fulfillment errors on our end.

1. How to Initiate a Return

To start a return or size exchange process, reach out to our team via our official channels with your Order Number and reason for the return:
Email: support@ragelabels@gmail.com

WhatsApp / Direct Message: Send us a message via your purchase receipt thread.

(Note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.)